”Communication Techniques” Training

 Soft Skill Menu

Contents of training:

  • Types of relationships
  • Communication barriers and how to overcome them. Identify own communication barriers
  • Identify and apply practical solutions to do away with these barriers
  • Adaptation of the personal style of communication to the context and interlocutors
  • Interpersonal roles
  • The impact of communication in building a solid and high performance work team
  • Potential methods of organizational communication. Correct and complete understanding of the structure of communication within an organization
  • specific features of each of them and what are the desired organizational behaviours
  • Role of communication
  • Circumscription and undertaking personal role in the structure of organizational communication
  • Identify strengths and weaknesses in the current organizational communication
  • Identify and apply practical solutions to optimize organizational communication
  • Impact on the groups within the organization
  • Prepare a professional presentation – Active Listening
  • Communication Styles: Passive, Aggressive, Assertive

○ The role of assertiveness in resolving interpersonal tense situations

○ Application of theoretical knowledge to solve interpersonal problems

○ Delimitation of advantages and disadvantages of each style of communication

○ Identify their own limits at the level of the two skills (active listening and assertiveness) and adopt optimizing solutions

○ Roles in the team (BELBIN)

○ Feedback as behavioural optimizing method

○ Assimilation and providing feedback: the required conditions and attitudes

○ STARS principle of providing feedback

○ Feedback implementation

○ Assessment of feedback effects – terms and tools

○ Adopting a new perspective on feedback – behavioural and attitudinal optimization method

○ Learning and practicing some functional tools for providing feedback

○ Self-assessment to identify responsiveness to feedback

○ Self-assessment to identify willingness to provide feedback

○ Practicing skills to support others in implementing feedback (optimization solutions)

○ propose own methods to assess and monitor feedback


Expected outcomes

Creating a harmonious open and stimulating organizational environment

Become aware of the fact that effective communication is a great tool for progress and continuous improvement of teamwork

Awareness and assuming the essential role that feedback as part of communication plays in motivation and personal development of the teams


Duration of training: 2 days, from 8:00 a.m. to 5:00 p.m. , with a break of 15 minutes after 1h 45 ‘ and 1/2 hour lunch break for lunch.

This post is also available in: Romanian